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At MagX Club, your satisfaction is our priority. We offer a 14-day money-back guarantee to ensure confidence in our services. This policy explains eligibility criteria, refund procedures, and processing timelines. 1. Eligibility Our 14-day money-back guarantee applies to: • New subscription purchases. • Credit packages purchased directly from magx.club. • Premium features and AI tools. Exclusions Refunds are not applicable for: • Free trial periods. • Partially used credit packages. • Abusive or repeated refund requests violating our Terms of Service. 2. Refund Time Frame • Refund requests must be made within 14 calendar days of purchase. • The refund period begins on the initial purchase date. • Requests outside this period will not be eligible for refunds. 3. How to Request a Refund To request a refund: 1. Email our support team at info@magx.club. 2. Include your order/transaction ID and the email associated with your account. 3. Provide a brief explanation of why you are requesting a refund. 4. Our team will review your request and respond within 24 hours. 4. Refund Processing • Once approved, refunds will be processed within 3 business days. • Refunds will be credited to your original payment method. • Depending on your financial institution, it may take additional time for the funds to appear in your account. 5. Important Notes • Promotional Offers: Refunds for promotional offers will only cover the amount paid. • Abuse of Policy: Users with multiple refund requests may be subject to account review or suspension. • No Refund for Misuse: Refunds will not be granted if the platform was used in violation of the Terms of Service. If you have further questions, please contact us at info@magx.club.